Terms and Conditions

Terms Detailed Description of Goods and/or Services

Water Deli is an online store in the health and wellness industry.

Agreement of Sale

An agreement of sale between Water Deli and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all goods remain the property of Water Deli.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within three working day.

All orders are dispatched via the Post Office, courier service or international airmail. Please view details here A delivery being delayed is not grounds for return or refund.

You accept that for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Water Deli is subject to availability. In cases of unavailability, Water Deli will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Water Deli.

If a product is damaged or broken when you receive it, you must inform Water Deli within one working day of receiving it. We will then plan for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Water Deli itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Water Deli within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one ordered on our account.

Payment Options Accepted

Payment may be made via Visa, MasterCard, and American Express credit cards or by bank transfer or cash deposit into the Trober bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Water Deli via PayFast who use the strictest forms of encryption.


Water Deli takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Water Deli accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We, therefore, advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish, or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Water Deli chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 29320, Danhof, 9310


Water Deli may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Trober (PTY) Ltd based in South Africa

Water Deli contact details

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